Refund policy

Returns & Exchanges Policy

We want you to love every item you order! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt with your order number and a photo of the item. Once reviewed, we may offer a replacement, refund, or store credit at our discretion.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition you received it
Be unworn or unused
Have tags attached
Be in its original packaging
Include your receipt or proof of purchase

Non-returnable items (unless damaged or defective):

Skincare, hair tools, and undergarments
Perishable goods (food, flowers, plants)
Custom or personalized items
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

Customer Responsibility for Return Shipping

Customers are responsible for return shipping costs for all eligible returns, unless the item is defective, damaged, or sent incorrectly.
Returns should be shipped with tracking to ensure delivery.
We recommend using a reputable carrier to avoid loss or delays.

Tip: We can provide a return label, but the shipping cost will be billed to the customer at drop-off unless the item is defective or incorrect.

Refunds & Processing

Refunds or store credits are issued after the returned item is inspected.
Refunds are applied to the original payment method within 10 business days.
Processing time may vary depending on your bank or credit card company.
If more than 15 business days have passed since approval, contact us at contact@harmonicflowclothingco.com.

Exchanges

The fastest way to get a replacement is to return the original item for a refund or store credit, and then place a new order for the desired item.

Damages & Issues

Please inspect your order upon receipt.
Contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.
For defective or incorrect items, we will provide a prepaid return label at no cost to you.

European Union Customers

If shipping to the EU, you have a 14-day cooling-off period to cancel or return your order for any reason.
Items must meet the same eligibility criteria above.